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Known important issues & service status

Important issues which affects all accounts & Service status

Updated 24.3.2025

The new Kiwa Impact analytics will be released on 7 April 2026 at 16:00 (UTC+2).

The new analytics introduces improved features, such as the ability to create custom tables and charts, and to share filters with other users. You can explore the new features by watching the webinar recording below.

Webinar: Power up reporting and monitoring – the new analytics tool for Kiwa Impact users

Release notes

  • The release may cause a service interruption in analytics between 16-17 (UTC+2)
  • The renewed analytics will replace the old version, and the current analytics will be decommissioned
  • No changes to user permissions are required
  • Users’ saved filters will be migrated to the new analytics
    • However, we recommend reviewing the most important filters in case any need to be rebuilt due to potential errors
  • Analytics data is updated every four hours
  • Instructions and examples will be available in the Help Center on 7 April 2026

Other notes

With the User component, it is only possible to select users who belong to the same account and have overlapping permissions with the reporter.


On Monday, 9 March 2026, we deployed a pre‑release to the production environment in preparation for the launch of the new analytics. More detailed information about launch of the new analytics comes 2 weeks before launch.

During this release, several issues were identified. These will be resolved no later than early Week 12.

On near future we will disable adding external users through user component. 

 This would mean following:

  • In user component you’re able to add/select only users from same account and you need to have some permissions overlapped with reporter

  • If user is not existing in account we would recommend to use text component behind rule or as a option


Resolved Issues

  • User interface language - Fixed on 10.3.2026
  • Cost center component not retrieving data — Fixed on 10.3.2026
  • Organisation tree displayed in incorrect order - Fixed 13.3.2026
  • Organisation root level cannot be changed - Fixed 13.3.2026
  • Multi-Factor-Authentication - Fixed 13.3.2026
  • Description is empty on some document listings affecting forms, checklists and updatable checklist using incorrect source - Fixed 19.3.2026

During the recent production update, we have published changes to the Levels endpoint. There are subtle changes to the format of the Level model’s data.

If your integration involves fetching levels from the Kiwa Impact API, you can check the new format in the API documentation here:

https://kiwa.stoplight.io/docs/instaaudit-api/branches/v1.0/z7eijysp1pgep-get-a-levelhttps://kiwa.stoplight.io/docs/instaaudit-api/branches/v1.0/4645a7a7dce31-lists-levels

Service status

Kiwa Impact's service status can be found from this link.